Who is it for?
IVQ level 4 is equivalent to the learning level required to study Certificates of Higher Education (HNDs). The course involves detailed analysis of high-level information and developed knowledge in an area of work or study. Roles will include managerial skills, demonstrating competence in planning and business awareness. Example roles include: Office Manager, Administration Manager and Assistant Company Secretary.
Progression
Further learning opportunities at level 4 would include:
IVQ in Customer Services
IVQ in Contact Centres Operations
IVQ Management
IVQ Business enterprise
IVQ Business - improvement techniques
IVQ Business development
IVQ Project management
Further opportunities for progression at level 5 would include:
IVQ Management
IVQ Personnel strategy
IVQ Occupational health and safety practice
IVQ Project management
Structure
The qualification has core and optional units of which 6 units in total must be completed to achieve this NVQ. This must consist of two core units and four optional units (at least three optional units must be selected from group B).
Core units
401 Carry out your responsibilities at work
402 Work within your business environment
Optional units - Group A
305 Manage and evaluate customer relations
310 Research, analyse and report information
Optional units - Group B
403 Manage an office facility
404 Manage contracts
405 Negotiate and agree budgets
406 Monitor and review the implementation of corporate objectives, strategies and policies
407 Inform and facilitate corporate decision making
408 Evaluate internal and external factors and promote partnership working
409 Manage risk
410 Create and manage information
411 Manage projects
412 Chair meetings
413 Promote innovation and change
414 Develop productive working relationships with colleagues and stakeholders
415 Allocate and monitor the progress and quality of work in your area of responsibility
416 Recruit, select and keep colleagues
417 Provide learning opportunities for colleagues
418 Provide leadership in your area of responsibility
Assessment
The candidate presents evidence to cover performance indicators and knowledge criteria for each unit chosen. The evidence is assessed and verified internally by occupationally qualified staff, and is subject to external verification by VETC
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